（1）Contact Customer Service
If you have any quality problems or use questions, please contact our customer service at the first time.
（2）Issued a test report
Within 15 days from the date of receipt of your goods and accessories, if there is a problem with the National Three Package Policy, please contact our sales representatives or customer service staff, after confirming, contact the manufacturer's after-sales department to make the test report.
Issued a test report:
Due to the quality of the goods and need to be sent to inspect, the cost incurred in your submission process we do not bear.
（3）Send back the goods
If the test report shows the quality problems, please send back the goods during the test report validity, with the product packaging, annex, warranty card, manual, invoice and test report, purchaser’s ID card copy (need to be consistent with the name of the person on the invoice ), the address is the same as the shipping company address you purchased from. Otherwise, you are deemed to give up the right to return, we will not be able keep the promise of returning goods.
1) Return request: For all accessories need to be returned, please be sure to send back the packaging together, and ensure the integrity of the product, including the original packaging, user manuals, and other accessories provided by the manufacturer, and ensure that the product is not defaced. If any part of the item is lost or damaged, we will not be able to provide the delivery service until you have completed all the accessories. If the product host intact, the attachment is missing, and meet the return conditions, then need to deduct the amount of the missing or damaged attachments for refund.
2）Return postage: If there is no local official after-sales service center and sent back to our after-sales service center to test, the postage you borne first. If the product does have quality problems, then the corresponding logistics costs will be returned to your account in cash (you need to provide the relevant courier or invoice), and the replacement shipping costs borne by us.
3）Return delay: We are not responsible for delays in the return refunded due to incomplete products.
4）Invoice returned: In order to ensure your smooth refund, please be sure to return the invoice issued together with the return.
Customer service staff will check and verify and respond promptly after receiving the goods you returned within 5 working days. If the situation is true, our customer service staff will do a refund operation for you, please keep the contact smooth so that customer service staff to communicate with you in time.
If the audit did not pass, we will directly return the goods you returned to the original address or order address, and does not bear the corresponding shipping costs.
If verified, our finance staff will transfer the money to your reserved bank account based on your order amount. According to the bank turnaround time and account arrival time is different, the time of payment will be different, please be patient.
If it is confirmed as a refund, proceed to the refund process.
Product failure description
All products and accessories even if the original manufacturer licensed will have a chance of failure, we do not guarantee that all the products sold have no problems, but we guarantee that the products sold are brand new products that can provide regular after sales protection.
2.No return situation
The following conditions are not within the scope of return:
a.Any goods not selling by DEAR direct sales network (serial number does not match).
b.Unauthorized repairs, misuse, collision, negligence, misuse, infusions, accidents, alterations, improper installation of goods caused by quality problems, or tear, altered stickers, machine serial number, anti-counterfeit marks, not in the scope of return services Inside.
c.Outsourcing of goods, accessories, instructions is incomplete, or warranty, invoices, any one missing or altered, our company will not provide return service.
d.Not the quality of the product, such as: compatibility issues, not satisfied with the color, appearance, shape and so on, do not belong to quality problems, not within return service.
e.The normal wear and tear of goods is not within the scope of the return service.
f.Product images and information are just for reference. Due to shooting lights and different display color and other issues may result in product images and in-kind color. All in kind prevail. All the problems arising from the above problems are not within the scope of return services.